FAQ’s on our current Covid-19 Policy:
Can I just turn up to use the facilities like before?
Unfortunately, we still require all members to book a slot to use either our fitness suite or swimming pool.
How do I book my slot?
Members can book a slot via our online booking system. This is accessible via our ‘members booking’ tab.
I haven’t received a confirmation email, what do I do?
Make sure you first check your ‘junk’ or ‘spam’ email box as it often falls in there. If you still cannot find it, you can call up reception and we can check for you.
How early in advance can I make a booking?
You can only book a fitness suite or swimming slot up to 7 days in advance.
How do I cancel my booking?
You can cancel your booking up to 4 hours before your session. You need to go onto the original email confirmation and click ‘manage your booking.’ This will allow you to cancel your booking.
Why are some of the slot times for the swimming pool different?
In order to accommodate both the school timetable and our members, some of our swim sessions are 45 minutes long while others are an hour. This is to make sure we can fit in as many members as possible.
Why am I not allowed in earlier than my slot time to get ready?
We have created a slot system in order to ensure we only have a certain number of people within the building at one time. Our booking system also allows us to support ‘track and tracing.’ This means we cannot have different slot times mixing with each other.
Can I book to use the facilities twice in one day?
We are not allowing members to book two slots in one day. This includes booking a slot in two different facilities.
Can I bring a guest with me?
Unfortunately, we are not allowing members to bring guests to either the fitness suite or swimming pool. This is to help us control the number of people we have in the building at one time and ensure our members are able to book a slot.
Why do you take my temperature on arrival?
We test the temperatures of all our members prior to them using the facilities as part of our current COVID-19 policy. This allows us to stop anyone from entering who is showing one of the main symptoms of the disease.
What do I do if I have tested positive for COVID-19 and have recently used the facilities?
We request that all members let us know if they test positive for COVID-19 if they have used our facilities within a week prior to testing positive. This allows us to work out who you may have been in contact with whilst here.
How does HSFC manage Track and Trace?
It is essential that members book their swimming or gym slots in advance of attending the Sports Centre. Members must also scan the QR code for Track and Trace upon arrival.