Entry & Exit Points

• All members must enter the building via reception
• Members will be checked in by a member of staff upon arrival
• We ask that all members wait outside and follow social distancing rules whilst waiting to check-in

Fitness Suite Users:

• To access the Fitness Suite, members will enter and exit via the stair case.
• At no point should members/staff cross each other on the stairs. They must wait for stairs to be cleared before using them.
• Those coming downstairs have right of way

Swimming Pool Users

• Members will access the changing rooms via the usual route, through reception
• However, upon leaving the building, users must exit via the single fire-exit on poolside
• There will be a marked walkway to guide users through the new one-way system

Swimming Pool

• Swimmers must arrive “beach ready” with swimwear on underneath their clothes
• Showers will be available post swim but we advise members to reduce the amount of time they spend showering
• Swimmers must leave the pool with enough time to get changed within their booking slot time

Rules whilst Swimming:

• There will be three double lanes available for swimming, these will be clearly marked as slow, medium and fast
• Social distancing must be followed at all times, there is a maximum of six swimmers per double lane or two per single lane.
• No overtaking is permitted – we therefore request that you allow a faster swimmer to go ahead before you push off at the end
• If you need to take a rest between lengths, please ensure you move to the edge of the lane and turn away from the pool
• Swimming butterfly is not permitted at any time
• When swim lessons are taking place, the fast lane will be reduced to one single lane which will allow a maximum of 2 people
• Swimmers are welcome to bring their own water bottle on pool side in order to stay hydrated
• There will be no equipment available to borrow, however swimmers are permitted to bring their own equipment (e.g. Kickboard or buoy)

Family Swims:

• We have specific slots allocated for family swims each week – please check the timetable as to when these are
• There will be a maximum of 6 families per a family swim session
• A family booking is for 4 people – they must have family swim memberships
• If your family exceeds four people, please book 2 slots
• Members cannot bring guests with them – e.g. it must be the adult who is a member with us that takes the children swimming
• Two families will be permitted per a double lane and social distancing must be adhered

FAQ’s on our current Covid-19 Policy:

Can I just turn up to use the facilities like before?

Unfortunately, we still require all members to book a slot to use either our fitness suite or swimming pool.

How do I book my slot?

Members can book a slot via our online booking system. This is accessible via our ‘members booking’ tab.

I haven’t received a confirmation email, what do I do?

Make sure you first check your ‘junk’ or ‘spam’ email box as it often falls in there. If you still cannot find it, you can call up reception and we can check for you.

How early in advance can I make a booking?

You can only book a fitness suite or swimming slot up to 7 days in advance.

How do I cancel my booking?

You can cancel your booking up to 4 hours before your session. You need to go onto the original email confirmation and click ‘manage your booking.’ This will allow you to cancel your booking.

Why are some of the slot times for the swimming pool different?

In order to accommodate both the school timetable and our members, some of our swim sessions are 45 minutes long while others are an hour. This is to make sure we can fit in as many members as possible.

Why am I not allowed in earlier than my slot time to get ready?

We have created a slot system in order to ensure we only have a certain number of people within the building at one time. Our booking system also allows us to support ‘track and tracing.’ This means we cannot have different slot times mixing with each other.

Can I book to use the facilities twice in one day?

We are not allowing members to book two slots in one day. This includes booking a slot in two different facilities.

Can I bring a guest with me?

Unfortunately, we are not allowing members to bring guests to either the fitness suite or swimming pool. This is to help us control the number of people we have in the building at one time and ensure our members are able to book a slot.

Why do you take my temperature on arrival?

We test the temperatures of all our members prior to them using the facilities as part of our current COVID-19 policy. This allows us to stop anyone from entering who is showing one of the main symptoms of the disease.

What do I do if I have tested positive for COVID-19 and have recently used the facilities?

We request that all members let us know if they test positive for COVID-19 if they have used our facilities within a week prior to testing positive. This allows us to work out who you may have been in contact with whilst here.

How does HSFC manage Track and Trace?

It is essential that members book their swimming or gym slots in advance of attending the Sports Centre. Members must also scan the QR code for Track and Trace upon arrival.