Entry & Exit Points

• All members must enter the building via reception.
• You will be checked-in by a member of staff upon arrival.
• All members should wait outside and follow social distancing rules while waiting to check-in.

Fitness Suite Users:

• To access the Fitness Suite, members must enter and exit via the staircase.
• At no point should members and staff cross each other on the stairs. They must wait for stairs to be cleared before using them.
• Those coming downstairs have right of way.

Swimming Pool Users

• Members will access the changing rooms via the usual route, through reception.
• Upon leaving, users must exit via the single fire-exit on poolside.
• There will be a marked walkway to guide users through the one-way system.

Swimming Pool

• Swimmers must arrive “beach ready” with swimwear on underneath their clothes.
• You may use the showers after swimming, but we advise members to reduce the amount of time they spend showering.
• You must leave the pool with enough time to get changed before your booking slot ends.

Rules whilst Swimming:

• There will be three double lanes available for swimming. These will be clearly marked as slow, medium and fast.
• Social distancing must be followed at all times. There is a maximum of six swimmers per double lane or two per single lane.
• No overtaking is permitted; you should allow a faster swimmer to go ahead before you push off at the end.
• If you need to take a rest between lengths, please ensure you move to the edge of the lane and turn away from the pool.
• Swimming butterfly is not permitted at any time.
• When swim lessons are taking place, the fast lane will be reduced to one single lane with a maximum of two people.
• Swimmers may bring their own water bottle on pool side in order to stay hydrated.
• There will be no equipment available to borrow, but swimmers are permitted to bring their own equipment (e.g. kickboard or buoy).

Family Swims:

• We have specific slots allocated for family swims each week (please see timetable).
• There will be a maximum of six families per a family swim session.
• A family booking is for four people, who must have family swim membership.
• If your family exceeds four people, please book two slots.
• Members cannot bring guests with them. The adult taking the children swimming must be an HSFC member.
• Two families will be permitted per double lane; social distancing must be maintained.

COVID-19 policy: FAQs

Can I just turn up to use the facilities like before?

Unfortunately, no. We still require all members to book a slot for either our Fitness Suite or swimming pool.

How do I book my slot?

Members can book a slot via our online booking system (click on the ‘Members booking’ tab).

I haven’t received a confirmation email, what do I do?

First check your junk or spam email as it may have been directed there. If you still cannot find it, you should phone the HSFC reception on 0208 872 8106.

How early in advance can I make a booking?

You can book a Fitness Suite or swimming slot up to seven days in advance.

How do I cancel my booking?

You can cancel your booking up to one hour before your session. To do this, click ‘Manage your booking’ in your original confirmation email and choose the ‘Cancel booking’ option.

Why are some of the slot times for the swimming pool different?

To accommodate both the Harrow School and HSFC members timetable, some of our swim sessions are 45 minutes long while others last an hour. This is to make sure as many members as possible can book a slot.

Why am I not allowed in earlier than my slot time to get ready?

We have created a slot system to ensure we only have a certain number of people in the building at one time. Our booking system also enables us to prevent people from different slot times mixing, so that we can support the COVID-19 Track and Trace system effectively.

Can I book to use the facilities twice in one day?

No, we are not allowing members to book two slots in one day. This includes booking a slot in two different facilities.

Can I bring a guest with me?

We are not allowing members to bring guests to either the Fitness Suite or the swimming pool. This is to help us control the number of people in the building at one time and ensure all our members have the opportunity to book a slot.

Why do you take my temperature on arrival?

We test the temperature of all our members before they use the facilities as part of our current COVID-19 policy. This allows us to stop anyone from entering who is showing one of the main symptoms of the disease.

What do I do if I have tested positive for COVID-19 and have recently used the facilities?

If you test positive for COVID-19, please let us know if you have used our facilities in the seven days before your positive test. This allows us to work out whom you may have been in contact with while here.

How does HSFC manage Track and Trace?

It is essential that members book their swimming or Fitness Suite slots in advance of attending the Sports Centre. Members must also scan the QR code for Track and Trace upon arrival.